Refund & Guarantee Policy
Clear and absolute terms regarding our 30-Day Setup Resolution & Refund Guarantee.
Our Commitment to Resolution
At Atma, we stand behind the absolute precision of our corporate database setups, ledger configurations, and remote installation services. We recognize that business financial databases represent critical infrastructure. Our primary focus is ensuring your environment remains entirely active and functional.
30-Day Setup Resolution Guarantee
All software configurations and integrations processed through Atma include remote implementation assistance and compatibility checks. In the event of an onboarding complication:
- Step 1: Direct Support Request - Reach out to our technical dispatch office via email at contact@cooperativeatma.com detailing any unexpected ledger permission block or installation crash.
- Step 2: Expert remote session - Our database engineers will coordinate a secure, real-time remote support session (AnyDesk, TeamViewer, Zoom) to diagnose the issue on your designated server or workstation.
- Step 3: Immediate Resolution - If the platform remains non-operational or incompatible with your verified operating hardware after our engineering evaluation, we will process a complete 100% refund immediately.
Eligible Conditions for a Full Refund
Refunds are securely issued under the following circumstances:
- Unresolved configuration setup errors validated by our systems team.
- Inability to synchronize multi-user server databases after full technical investigation.
- Incompatibility with local workstation requirements where no secondary workaround is available.
100% Secure Process
Once a refund is authorized, our processing engine initiates immediate reversal. All funds are credited back to your original payment card within 48 to 72 hours, depending on your institutional provider's terms.