Refund Policy
Refund Policy
What happens after your return is received and approved.
How refunds are issued
Once we've received and inspected your returned item, we'll notify you that it's been approved and issue your refund to your original payment method. We don't issue refunds to a different card, account, or as store credit unless you request it and we agree.
Processing time
Refunds are processed within 2 to 5 business days of us receiving your return. Once issued, your bank or card provider may take a few additional business days to show the refund in your account.
What's included in your refund
The price you paid for the item is refunded in full for faulty, incorrect, or not-as-described items. For change-of-mind returns, original outbound shipping is non-refundable unless stated otherwise, and any restocking fee noted in our Returns and Exchanges policy will be deducted.
UK customers
Where you've exercised your legal right to cancel under the Consumer Contracts Regulations 2013, we're required to refund you within 14 days of receiving the goods back (or of you providing evidence you've sent them, if earlier). This is a statutory minimum and applies regardless of our stated processing time above.
How long does a refund take?
We process approved refunds within 2 to 5 business days; your bank may take a few more days to reflect it.
Will I get my original shipping cost back?
Yes for faulty, incorrect, or not-as-described items. For change-of-mind returns, original shipping is non-refundable unless stated otherwise.
Can I get store credit instead?
Store credit is available upon request if agreed upon with our support team.