Order Cancellation Policy
Order Cancellation Policy
How to cancel an order, and what happens once it's already on its way.
Before your order ships
Contact us as soon as possible with your order number if you want to cancel. If your order hasn't yet been processed for dispatch, we'll cancel it and issue a full refund. Once packing has begun we may not be able to stop it in time — in that case, see the next section.
After your order ships
If your order has already been dispatched, we're not able to intercept it in transit. You can still return it once it arrives under our standard Returns and Exchanges policy.
UK customers
You have a legal right under the Consumer Contracts Regulations 2013 to cancel an order within 14 days of receiving it, for any reason. See our Returns and Exchanges page for the full detail on how this works and its exceptions.
Can I change or cancel my order after placing it?
Contact us immediately — if it hasn't been processed for dispatch yet, we can usually cancel or amend it.
Will I get a full refund if I cancel before dispatch?
Yes, in full, to your original payment method.
Need to cancel an order?
Email contact@cooperativeatma.com with your order number right away — timing matters here.
Contact us