Privacy Policy

How we collect, use, and protect your personal information.

Last updated: August 28, 2026

Who we are

This website is operated by Cooperative Atma, 45 High St, Amersham HP7 0DP, United Kingdom. For any privacy question, contact us at contact@cooperativeatma.com.

Information we collect

We collect information you give us directly — your name, email, delivery and billing address, phone number, and payment details — when you place an order, create an account, or contact us. We also collect some information automatically, such as your IP address, browser type, device information, and how you interact with our site, via cookies and similar technologies (see our Cookie Policy).

How we use your information

To process and fulfil your orders, including shipping and payment
To communicate with you about your order, account, or enquiries
To provide customer support
To improve our website and product range
With your consent, to send marketing communications (see below)
To meet our legal and tax obligations

Legal basis for processing (UK/EU visitors)

We process your data on the following bases: performance of a contract (fulfilling your order), legal obligation (tax and accounting records), legitimate interests (fraud prevention, improving our service), and consent (marketing emails, non-essential cookies). You can withdraw consent at any time without affecting anything processed before that point.

Cookies

We use cookies and similar technologies to run our site and, with your permission, for analytics and marketing. Full detail, including how to manage your preferences, is in our Cookie Policy.

Sharing your information

We share information only where necessary to run our business, with:

Payment providers — Stripe, PayPal — to process your payment
Shipping providers — Royal Mail, DPD — to deliver your order
Analytics tools — Google Analytics — to understand site usage, where you've consented
Advertising platforms — Meta Pixel — for marketing, where you've consented

We don't sell your personal information. We only share what each provider needs to perform its specific function.

International data transfers

Where service providers process data outside the UK or EU (such as US-based analytics or payment tools), transfers are protected using UK-approved Standard Contractual Clauses or adequate safeguards to ensure your data remains secure.

How long we keep your data

Order and tax records are retained for 6 years to meet UK financial and accounting obligations. Marketing and account data are retained until you request deletion or unsubscribe.

Your rights

UK customers have the right, under UK GDPR, to access, correct, delete, or restrict use of your data, to receive a copy in a portable format, and to object to certain processing (including marketing, at any time). You can also complain to the Information Commissioner's Office (ico.org.uk) if you believe we haven't handled your data properly.

US customers may have additional rights depending on your state of residence — for example, to know what data is collected, to request deletion, and to opt out of the sale or targeted advertising use of your data.

To exercise any of these rights, contact us at contact@cooperativeatma.com.

Children's privacy

Our site is not directed at children, and we don't knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we'll remove it.