Frequently Asked Questions
Frequently Asked Questions
Quick answers about shipping, returns, sizing, and more.
Shipping
How long does shipping take?
Orders are estimated to arrive within 7–12 business days after dispatch. See Shipping and Delivery.
How much does shipping cost?
Cost depends on your address and delivery option, shown in full at checkout.
How do I track my order?
You will receive a confirmation email with a tracking link upon dispatch — see Order Tracking.
Returns and refunds
What's your return policy?
You can request a return within 14 calendar days of receiving your order — see Returns and Exchanges for full detail.
How long do refunds take?
2 to 5 business days once we receive your return — see Refund Policy.
Can I exchange an item?
Exchanges are offered for items that are damaged, defective, or incorrect. For other requests, please return your item and place a new order.
What if my item arrived damaged?
Contact us with photos and your order number — we'll sort out a replacement or refund at no cost to you.
What if I received the wrong item?
Contact us and we'll send the correct item and cover return shipping.
Sizing
How do I find my size?
See our Size Guide for measurements and conversions across sneakers, bags, wallets, and belts.
What if my item doesn't fit?
It's covered under our standard Returns and Exchanges policy.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Stripe, Apple Pay, and Google Pay — see Payment Information.
Is checkout secure?
Yes — payment runs over an encrypted connection and we don't store full card details.
Orders
Can I cancel my order?
Yes, if it hasn't been processed for dispatch yet — see Order Cancellation Policy.
Can I change my order after placing it?
Contact us immediately — we can usually help if it hasn't shipped yet.